Dispatch and Delivery
We do our best to process and dispatch your order within 2 working days of your order being placed, subject to product availability.
If you have not received your order and it has been longer than 10 working days since you placed it please contact our resource centre stating your name, address and order number by emailing them: firstname.lastname@example.org
Please allow an extra 5 working days from the time you place your order for it to be delivered. However please note, we cannot guarantee the delivery time on any international orders.
First item: £2.80
Additional items: 75p
Orders over £50: Free delivery
First item: £8.20
Additional items: £2.50
* Please note: Delivery charges to some non-European countries may incur an additional delivery charge. We will contact you separately after placing your order if this applies to you or give you the option to cancel your order with a full refund.
We accept online payment by debit/credit card via PayPal.
Please note: Some customers from countries outside of the UK have been having problems paying for their order using PayPal recently, if you experience problems upon payment of your order please email us with your name and order number and we will contact you with alternative payment options.
After you complete your purchase of a downloadable item, you will receive an e-mail with instructions for downloading these items to your device/computer. Given the nature of downloadable items, we do not generally offer a refund on these purchases.
Returns, Refunds & Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please email email@example.com to let us know you will be returning your item and the reason for this.
- We will then contact you with the return address for your item.
Some items can not be returned if they are opened. These include music, teaching sets or other electronic items. Products that have been used or altered will not be accepted for return or exchange.